Get answers to your queries
Genral FAQ
Click Discovery Ltd travel website offers real-time booking services for over 1,000 accommodations in Kenya
Making a booking on Click Discovery Ltd's travel website is simple. Just select the city and travel service you want to book, enter the necessary details like travel dates, destination, and the number of travelers, and choose your preferred option from the available choices. After that, proceed to payment and complete the booking process.
Yes, you can modify or cancel your booking on Click Discovery Ltd's travel website. However, please keep in mind that there may be specific terms and conditions associated with such changes or cancellations, including possible fees for cancellations or restrictions on modifications, depending on the travel service provider.
Currently, Click Discovery Ltd's travel website only accepts payments through M-pesa's payBill service. We ensure the security and reliability of our payment gateway.
Yes, Click Discovery Ltd travel portal takes extensive measures to ensure the highest level of security for all customer information, including personal and payment details. We utilize advanced encryption technologies and other security measures to protect customer data and prevent any unauthorized access or misuse.
The Click Discovery Ltd travel portal provides customer support services through voice, chat, or email to assist customers with any inquiries or issues they may have.
Hotel Booking FAQ
Yes, you can cancel your hotel booking by visiting our website and following the cancellation process. However, please note that cancellation charges may apply depending on the hotel's policy.
You can make payment for your hotel booking using M-pesa PAYBILL only.
No, you cannot book a hotel room for a few hours only.
Yes, you can book a hotel room for someone else by entering their details during the booking process.
You can find information about the amenities and facilities provided by the hotel on our website.
Yes, you can book a hotel room for a group by sending an email to the address mentioned on our website. Please mention the number of rooms required in your email
Miscellaneous FAQ
You can make payment for your bookings on our website using various payment methods, such as credit/debit card, net banking, or mobile wallets.
You can cancel or reschedule your bookings by logging into your account on our website and selecting the relevant option. Please note that cancellation or rescheduling charges may apply based on the provider's policy.
Yes, you can book for someone else by providing their details while making the booking. However, please ensure that the details provided are accurate.
You can make changes to your booking by logging into your account on our website and selecting the relevant option. Please note that changes may be subject to additional charges based on the provider's policy.
If you have a complaint or feedback about your booking, you should contact our customer support team. We will do our best to resolve your issue and improve our services.
